Privacy Policy

This is our Privacy Policy, a document which outlines our guarantee on your use of our products.

1. We use and may disclose your personal information in order to: Provide services to you;

> Research, develop, administer, protect and improve our services;

> Instigate debt collection; and

> Comply with legal compulsion such as a Court order.

2. Other than listed in Clause 1, we will not provide any information which you give to us to any other organisation or individual without your express permission.

3. As part of routine administration, we collect system status information such as login times and help desk records. These are not on-sold or disclosed to others except as required in paragraph 1.

4. All clients may request access to the personal details collected by us in relation to themselves and the use of the account owned by them. We wish to ensure that such details are always correct and up-to-date, and will amend any inaccuracies or changes to details on request.

5. By law, we must retain some client details for a minimum of 5 years. However, we do not retain clients' personal information longer than is necessary for the purposes of compliance with the law and routine administration.

6. If we are ever sold to another organisation, the new owners must also comply with this privacy policy.

7. We keep client information on controlled facilities which are secured against unauthorised access. Proof of identity will be required before information is released to any person, including the client.

8. We typically communicate with clients by email, and send all clients a newsletter approximately once per month. In exceptional circumstances, urgent notifications may also be sent out by email.

9. We are constantly improving and enhancing our services for clients, and may update this privacy policy from time to time. Any changes to the policy will be advised to clients in our regular newsletter and by updating this page on the web site.

10. If you have any queries or comments concerning the privacy policy, please contact us.